Terms and Conditions
Last updated Jan 2026
TERMS AND CONDITIONS OF USE
1. About the Service
1.1 These terms of use (“Terms”) apply to your use of our service (the “Service”) accessible through our website and any associated online platform, tools, forms, calculators and communications (the “Platform”).
1.2 The Platform and Service are operated by 28Watt Trading Pty Ltd (ACN 679 586 915) (“28Watt”, “we”, “us”, “our”) of 477 Pitt Street, Sydney NSW 2000, Australia. Access to and use of the Platform or any associated Services is subject to these Terms whether you are browsing as a visitor or using the Service as a registered user. Please read these Terms carefully. By using, browsing and/or reading the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you must cease usage of the Platform and the Service immediately.
1.3 Nature of the Service – broker and facilitator. You acknowledge and agree that:
(a) Credit services: Where the Service involves credit-related services, 28Watt operates as a credit broker and may introduce you to third-party credit providers, financiers or lenders. 28Watt does not act as the lender and does not provide credit itself. Any credit contract entered into is strictly between you and the relevant credit provider and is subject to that provider’s separate terms, disclosures and approval processes.
(b) Home energy efficiency services: Where the Service relates to home energy efficiency products or services (including, without limitation, solar, batteries, energy upgrades or related installations), 28Watt acts solely as an introducer and facilitator. 28Watt does not supply, manufacture, install, warrant or perform any such products or services. Any products or services are provided by independent third-party suppliers, installers or service providers (“Third-Party Providers”), and any contract for those products or services is strictly between you and the relevant Third-Party Provider.
(c) Unless expressly stated otherwise in writing, 28Watt is not a party to any agreement between you and a Third-Party Provider and does not assume responsibility for the acts, omissions, representations or performance of any Third-Party Provider.
1.4 28Watt reserves the right to review and change these Terms by updating the Platform at its discretion. Where reasonably practicable, we will use reasonable endeavours to provide at least 14 days’ notice of material changes. Any changes take effect from the date of publication. You should review the Terms regularly and retain a copy for your records.
2. Acceptance of the Terms
You accept these Terms by remaining on the Platform and/or using the Service. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by 28Watt in the user interface.
3. Registration to use the Services
3.1 You may access some information or use some of the Services without logging in. However, to access all the Services, you may need to first register for an account through the Platform.
3.2 As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) email address;
(b) name;
(c) telephone number; and
(d) other information required to verify your identity or enable access to your account.
3.3 You acknowledge and agree that account access may be provided using one-time passwords or verification codes sent via SMS or email, rather than a permanent password. You are responsible for maintaining the security of any access credentials or verification codes provided to you.
3.4 You warrant that any information you give to 28Watt in the course of completing the registration process or using the Services will always be accurate, correct and up to date.
3.5 You consent to receiving documentation and information electronically. You acknowledge and agree that paper documents may no longer be given, electronic communications must be regularly checked for documents, and this consent to receive electronic communications may be withdrawn at any time.
3.6 You may not use the Services and may not accept these Terms if:
(a) you are not of legal age to form a binding contract with 28Watt; or
(b) you are a person barred from receiving the Services under the laws of Australia or other countries.
4. Your Obligations
4.1 You agree to comply with the following:
(a) you will use the Services only for purposes that are permitted by:
i. these Terms; and
ii. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(b) you are responsible for updating your personal contact details as and when they change;
(c) you have the sole responsibility for protecting the confidentiality of your account access details, including any one-time passwords or verification codes sent to you via SMS or email. Use of your account or access credentials by any other person may result in the immediate cancellation or suspension of the Services;
(d) any use of your registration or account information by any other person, or third parties, is strictly prohibited. You agree to immediately notify 28Watt of any unauthorised access to your account or any breach of security of which you have become aware;
(e) access to and use of the Platform is limited, non-transferable and allows for the sole use of the Platform by you for the purposes of 28Watt providing the Services;
(f) you will not use the Services or the Platform in connection with any commercial endeavours except those that are specifically endorsed or approved by 28Watt;
(g) you will not use the Services or the Platform for any illegal and/or unauthorised use. Appropriate legal action may be taken by 28Watt for any illegal or unauthorised use of the Services or the Platform; and
(h) you acknowledge and agree that any automated use of the Platform or its Services is prohibited. You may not (directly or through another party), without the prior written permission of 28Watt, use screen scraping or other data mining techniques or tools to extract or reproduce information from the Platform for your site or other publication.
5. Copyright and Intellectual Property
5.1 All materials displayed on the Platform (and any underlying software, systems and code) are subject to copyright, trade mark and other intellectual property laws.
5.2 Unless otherwise indicated, all rights in the Services and the compilation of the Platform (including but not limited to text, graphics, logos, button icons, video images, audio clips, code, scripts, design elements and interactive features) are owned or controlled for these purposes and are reserved by 28Watt or its contributors.
5.3 28Watt grants to you a non-transferable, non-exclusive, royalty-free and revocable licence to:
(a) use the Platform pursuant to these Terms;
(b) store the Platform and the material contained on the Platform in your device’s cache memory; and
(c) copy and print pages from the Platform for your own personal and non-commercial use.
5.4 28Watt does not grant you any other rights whatsoever in relation to the Platform or the Services. All other rights, title and interest in and to the Platform and Services are expressly reserved by 28Watt.
5.5 Nothing you do on or in relation to the Platform will transfer any:
(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright;
(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or
(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
5.6 You may not, without the prior written permission of 28Watt and the permission of any other relevant rights owners, copy or reproduce any material from the Platform, including any underlying software or source code. You may not broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way any material from the Platform or the Services for any purpose, unless otherwise provided by these Terms.
6. Privacy
28Watt takes your privacy seriously. Any information provided through your use of the Platform or the Services is handled in accordance with 28Watt’s Privacy Policy, which is available on the Platform. The Privacy Policy forms part of these Terms and is incorporated by reference.
7. General Disclaimer
7.1 Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them), which by law may not be limited or excluded.
7.2 Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
(b) 28Watt will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
7.3 Use of the Platform or the Services is at your own risk. Everything on the Platform and the Services is provided to you on an “as is” and “as available” basis without warranty or condition of any kind. 28Watt does not warrant that the Platform or the Services will be free from error, interruption or defects.
7.4 None of the affiliates, directors, officers, employees, agents, contributors or licensors of 28Watt make any express or implied representation or warranty about the Services or any products or services referred to on the Platform, including any products or services offered by third-party credit providers, financiers, installers or other service providers.
7.5 You should seek independent legal, financial or other professional advice before making any decisions based on any information made available through the Platform or the Services.
8. Limitation of liability
8.1. 28Watt's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
8.2. You expressly understand and agree that 28Watt, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
9. Termination of Contract
9.1 These Terms will continue to apply until terminated by either you or 28Watt as set out below.
9.2 If you want to terminate these Terms, you may do so by closing your account where this option is made available on the Platform. Alternatively, you may provide written notice of termination to 28Watt by email.
9.3 28Watt may at any time terminate these Terms with you if:
(a) you have breached any provision of these Terms or intend to breach any provision;
(b) 28Watt is required to do so by law; or
(c) the provision of the Services to you by 28Watt is, in the opinion of 28Watt, no longer commercially viable.
9.4 Subject to applicable laws, 28Watt reserves the right to discontinue or cancel your access to the Platform or the Services at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Platform or the Services without notice if you breach any provision of these Terms or any applicable law, or if your conduct adversely affects 28Watt’s reputation or the rights of any third party.
Perfect. Below is the final copy of Sections 10–13, aligned to the Finspo template, adapted for 28Watt, and with New South Wales as the applicable law and jurisdiction.
10. Indemnity
10.1 You agree to indemnify 28Watt, its affiliates, officers, employees, agents, contractors, contributors and licensors from and against any loss, damage, liability, cost or expense (including reasonable legal costs) arising out of or in connection with:
(a) your access to or use of the Platform or the Services;
(b) any dealings or disputes between you and any third-party provider introduced through the Services; and/or
(c) any breach of these Terms by you.
10.2 This indemnity survives termination of these Terms.
11. Venue and Jurisdiction
The Services offered by 28Watt are intended to be accessed by residents of Australia. In the event of any dispute arising out of or in relation to the Platform, the Services or these Terms, you agree that the exclusive venue for resolving any dispute shall be the courts of New South Wales, Australia.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to these Terms and the rights created by them shall be governed, interpreted and construed in accordance with the laws of New South Wales, Australia, without reference to conflict of law principles.
13. Severance
If any provision of these Terms is held to be invalid, void or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.